Versand

At our electric bicycle factory, we are committed to ensuring that your order is processed and shipped to you in a timely and efficient manner. Please review the following shipping policy to understand our processes and procedures.

Order Processing:

Upon receiving your order, we will process it within 2 business days.

Customized or special orders may require additional processing time.

Shipping Methods:

Shipped via FedEx. Delivery times vary by location, typically arriving within 2–5 business days.

All product prices include taxes.

Shipping Rates:

Free shipping for all products in Europe.

Order Tracking:

Once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery.

Please note that tracking information may take up to 24 hours to update after shipment.

Shipping Damage or Loss:

In the event of shipping damage or loss, please contact us immediately to initiate a claim and resolve the issue.

We may require documentation, including photos, to process a claim for damaged or lost shipments.

Delivery Acceptance:

Upon delivery, please inspect your package for any signs of damage or tampering before accepting it.

If you notice any issues, please make a note on the delivery receipt or refuse the shipment if necessary.

If you have any further questions about our shipping policy, please contact our customer service team Email: support@aairsk.com for assistance. Thank you for choosing our electric bicycle factory for your transportation needs.

Sincerely,

Aairsk